Due to the impact of the Coronavirus, we have been fielding a lot of phone calls about disaster assistance from the Small Business Administration. At the present time, small business owners may apply online in the Disaster Loan Application Portal at For program questions or assistance in completing the application, please contact the Customer Service Center at 1-800-659-2955 or


At Celtic Bank, we remain committed to helping our customers in both good times and bad. We realize that the COVID-19 virus is causing major disruptions and we are aware that you are feeling its impact. Celtic Bank remains open and fully functional during this difficult time. In order to minimize the impact of the COVID-19 virus on our staff, our lobby will be open to the public between the hours of 10:00am to 2:00pm MST.

Due to the increased number of phone calls, we ask that you communicate with us to the extent possible by email. If you are looking for a payoff, please send your request to If you are in need of a servicing action, please email For general information about an existing loan or questions about COVID-19 relief loans, please send an email to

The CARES Act has passed and the Small Business Administration has released its Final Rule as of Thursday evening. Because we are required to align our guidelines and documents with their guidance, the anticipated application date of today has been delayed. Rest assured we are working around the clock to open this channel in order to provide you with the relief you need during these difficult times. If you haven’t done so already, please complete this form: If you have already completed it, doing so again will not provide any benefit. You will receive an email directing you to our online application once we are able to accept applications. Thank you for you patience.

Your email will immediately be assigned to one of our agents who will reach out to you as soon as possible, and work with you to resolve your immediate concerns and find a way forward. Close communication at this time will help us to more effectively understand your needs and respond quickly.
Celtic Bank


Corporate Headquarters

268 South State Street, Suite 300
Salt Lake City, Utah 84111
Toll Free: 800.854.7848
Phone: 801.363.6500
Fax: 801.303.1900
Hours: M-F 9:00 a.m. - 5:00 p.m. MST
Temporary Lobby Hours: M-F 10:00 a.m. - 2:00 p.m. MST

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