PAYCHECK PROTECTION PROGRAM

We wanted to communicate with you some recent changes to loan forgiveness under the Paycheck Protection Program.

The earliest date the Small Business Administration will begin accepting forgiveness submissions from banks and other participating lenders is August 10, 2020, which is soon approaching.
 
As mentioned before, Celtic Bank is preparing an online forgiveness application for you to fill out, so please do not mail in a paper-based application nor email in a completed .pdf application. The only route to completing the forgiveness application with Celtic will be through your online application link.
 
You will receive an email invitation based on the date of your PPP loan to complete this application. This will make the forgiveness application more simple for you, and it will allow us to more efficiently process the large number of applications that we will be receiving.
 
Many of you are anxious to get started and may have questions about forgiveness, but please stay tuned for your specific application link, which will come with instructions and a timeline for completing the online forms.

We will provide you with both an electronic version of the forgiveness application and a timeline for completing it. Please note that we will not provide an application for loan extension until after your forgiveness application has been processed. Please note that Celtic Bank will ONLY be accepting electronic applications for forgiveness. Please do not mail or email in your application and/or any supporting documentation.

Thank you for your patience with these continued changes. Rest assured that you will have plenty of time to apply for and receive forgiveness of this loan.

We will be in touch with more on this soon.

To check the latest status on your loan, you can log in to your PPP application: here.

We are no longer accepting PPP applications.

Thank you again for your patience and understanding as we work together through these troubling times.

Stay healthy and safe.

SBA DISASTER ASSISTANCE

Due to the impact of the Coronavirus, we have been fielding a lot of phone calls about disaster assistance from the Small Business Administration. At the present time, small business owners may apply online in the Disaster Loan Application Portal at https://disasterloan.sba.gov/ela. For program questions or assistance in completing the application, please contact the Customer Service Center at 1-800-659-2955 or disastercustomerservice@sba.gov.

ATTENTION VALUED CUSTOMERS!

At Celtic Bank, we remain committed to helping our customers in both good times and bad. We realize that the COVID-19 virus is causing major disruptions and we are aware that you are feeling its impact. Celtic Bank remains open and fully functional during this difficult time. In order to minimize the impact of the COVID-19 virus on our staff, our lobby will be open to the public between the hours of 10:00am to 2:00pm MST.

Due to the increased number of phone calls, we ask that you communicate with us to the extent possible by email. If you are looking for a payoff, please send your request to payoffs@celticbank.com. If you are in need of a servicing action, please email loanservicing@celticbank.com. For general information about an existing loan or questions about COVID-19 relief loans, please send an email to generalinformation@celticbank.com.

Your email will immediately be assigned to one of our agents who will reach out to you as soon as possible, and work with you to resolve your immediate concerns and find a way forward. Close communication at this time will help us to more effectively understand your needs and respond quickly.
Celtic Bank

 

Corporate Headquarters

268 South State Street, Suite 300
Salt Lake City, Utah 84111
Toll Free: 800.854.7848
Phone: 801.363.6500
Email: help@celticbank.com
Fax: 801.303.1900
Hours: M-F 9:00 a.m. - 5:00 p.m. MST
Temporary Lobby Hours: M-F 10:00 a.m. - 2:00 p.m. MST

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